Refund & Return Policy – ICONWEB SOLUTION LLP

At ICONWEB SOLUTION LLP , we aim to deliver quality products and a smooth shopping experience. However, if something doesn’t go as expected, we’re here to help with a fair and transparent return process.

1. Return Eligibility

You may request a return or refund under the following conditions:

  • Incorrect product delivered
  • Product received in damaged or defective condition
  • Missing items from the package
  • Product expired (if applicable)

Return requests must be submitted within 48 hours of delivery, along with clear photo or video proof for verification.

2. Items Not Eligible for Return

For hygiene, safety, and operational reasons, the following items cannot be returned:

  • Products damaged due to improper handling by the customer
  • Items returned without original packaging, tags, or invoice
  • Perishable goods once accepted at delivery
  • Gift cards or digital/downloadable products
  • Products marked as “Non-Returnable” at the time of purchase
  • Sale or discounted items (unless defective)

3. How to Request a Return

To initiate a return:

  1. Contact our support team through our website contact page.
  2. Provide your Order ID and reason for return.
  3. Attach required proof (images/videos if applicable).
  4. Wait for confirmation from our team before shipping the item back.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once your returned product is received and inspected:

  • You will receive confirmation via email.
  • If approved, the refund will be processed to your original payment method (UPI, card, bank transfer, wallet, etc.).
  • Refunds are typically completed within 5–7 working days after approval.

Bank processing times may vary.

5. Exchange Policy

If the product is defective or damaged, we may offer:

  • A replacement (subject to availability), or
  • A full refund

The final resolution will depend on product availability and internal verification.

6. Order Cancellation

  • Orders can be cancelled before dispatch only.
  • Once shipped, cancellation is not allowed.
  • Approved cancellations will be refunded as per our standard refund timeline.

7. Shipping for Returns

Customers are responsible for return shipping costs unless the error was from our side (wrong/damaged item).
We recommend using a trackable courier service for valuable items, as we are not responsible for lost return shipments.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your card provider or bank.
  3. If still unresolved, reach out to us through our website support page.

9. Our Right to Review

IconBasket.store reserves the right to approve or reject any return request after proper verification.
We may update this policy at any time without prior notice.

10. Need Assistance?

For refund, return, or exchange-related support, please contact us via:
https://iconbasket.store